Multi-Channel Engagement
Listen and respond wherever the conversation takes you
Customers listen, engage, and respond across an ever-increasing range of channels. Hive helps you combine the threads of your marketing conversations
Features
Key features of our Multi-Channel Engagement
1
Right message, right time, right channel
Connect your message channels to your data:
Use the channel that is most productive, relevant and contextual
See who responds to what, where, when and how with multi-channel attribution
Communicate with customers on channels they choose and use
2
Email delivery platform
Build, organise and categorise your messages easily:
Drag and drop editor based on templates for ease of set-up
Personalise with variables and conditional content
3
Embedded postcard delivery
Build Postcards into your customer journeys:
Simply upload your graphics and drag into your Journeys for fully integrated postcard delivery
Personalise each card with variable text and dynamic images
Supports UK and US classic A5/A6 formats
4
Custom channels
Enhance your customers' experience with our 3rd party integrations:
Listen for signals from other parts of a Customer's interaction and trigger the next step in their personalised journey
Provide other systems with the data they need, from outbound telesales lists, to prompts for next best product recommendation
Capabilities
High-level capabilities of Hive
Customer Data Platform
A unified profile for each customer that includes all known information
Multi Channel Engagement
See what it can do for you, with a short platform demonstration.
Hive Marketing Cloud is a trading name of Hive Intelligence Ltd, First Floor, 25 King Street, Bristol, BS1 4PB